T-DRILL provides two different kinds of service agreements: TD-CARE Standard and TD-CARE Premium. Standard agreement is available for all the T-DRILL machines and Premium for new machines.
|TD-Care||TD-Care Standard||TD-Care Premium|
|Annual maintenance *||Yes||Yes|
|Extended warranty **||No||Yes|
|Priority in ordering service||Yes||Yes|
|Special service price list||Yes||Yes|
|Technical support during the office hours (8.00-16.00)||Yes||Yes|
|Latest machine software installed during the maintenance||Yes||Yes|
|TD-Vault Online Cloud System (integrated part of industry 4.0)||Option. Available for certain machine models||Option. Available for certain machine models|
* Maintenance every 12 months. Includes specified spare parts, labor, and travel costs.
** Includes a maximum of 10 working days (incl. travelling) or two service trips whichever comes first.